Project Manager, Account Manager, Inbound Marketing, Sales at LyntonWeb
December 2009 - January 2012
Independent Project Manager /Account Manager /Inbound Marketing/Sales
Dynamic success using inbound marketing methods such as lead generating websites and (SEO) Search Engine Optimization to allow allows customers to find site and content. On-page and off-page SEO practices set the goal of achieving a higher ranking in search engines.
? Performed needs assessment with clients to define and document requirements, wireframe and design.
? Manage project team consisting of designers, SEO/copywriters, and developers, through the life cycle of project.
? Managed client relationships after project launch offering inbound marketing services including Search Engine Optimization (SEO), content analysis, call-to-actions and landing page planning, and social media strategies.
? Created and provided training for HubSpot software.
? Lead prospecting, sales, and new client boarding; implement multiple processes for overall structure of business, project management practices, process documentation and staff training.
Independent; Project Manager, Marketing and Sales Assistance at JD Marketing
February 2008 - Present
Work with small businesses to consult and educate them in the area of inbound marketing, as well as offering her services to help generate new business and improve business processes.
Business Analyst at gomembers, Inc.
May 2008 - November 2008
gomembers is a company serving the member-based community and meeting management market through our products, software and services.
Q is gomembers' customer-centric association management software developed using Microsoft's latest version of .NET Framework. The .NET platform allows for integration of data and business processes across disparate systems with the flexibility to meet unique business needs.
? Facilitate walk-throughs with new clients demonstrating the Q software to determine the business needs
? Performed needs assessment with clients to define and document requirements.
? Performed training new software as needed.
Business Development and Project Management at Iron Mountain
September 2006 - April 2007
Member of the Central Area Region Senior Leadership team. Hired to focus of business processes of the Central Area Region. We had six sub-regions in the Midwest, each doing it their own way. I worked with the VP's and Directors of Customer Service and Account Management of each of these. Looking at business practices, processes, to standardize - how are we servicing the customer, how can we do it better, and all doing it the same way.
Business Analyst / Consultant at American Imaging Management
January 2006 - June 2006
Business Analyst Consultant; designed, documented, and implemented a new web-based customer facing tool to replace manual application process.
Inside Sales at Scholastic
June 2005 - October 2005
Self-Employed at j-Link Merchandise Group
October 2003 - August 2005
Independent Sales and Marketing; small business startup specializing in the buying and selling of wholesale, surplus, and liquidated merchandise.
Project Manager at AT&T Global Services
May 1999 - June 2003
Global Business Systems(Formerly IBM Global Services).
Managed multiple cross-functional product development teams to deliver high quality application releases in the delivery of sales support projects which were national and/or global in scope. Given the geographically dispersed organization, extensive remote management was required to successfully manage projects through to completion.
? Managed the daily operations of the project team comprised of system developers and testers, from plan to market launch, tracking and driving issues to resolution, ensuring the deliverables of the project were met.
Business Analyst / Project Manager at IBM Global Services
April 1995 - May 1999
Led the project team in the development and support of a software application, ensuring that business objectives of a project were met. Primary focus was on process improvements to decrease user-entry errors to increase data integrity.
? Consulted with clients and internal teams to develop and launch enhanced database functionality. Identified the technical design and program specifications, and then managed the project team in development, testing, and implementation.
? Developed and implemented process improvements including, automating procedures in inventory controls, billing and order entry arenas.
? Trained client in general use of application, as well as resulting process improvements.
? Implemented weekly publication to notify the user community of upcoming database changes, new features, processes, upcoming education and training availability.
Project Leader at Advantis
April 1992 - April 1995
Team Leader, Billing Services, (formerly Sears Technology Services)
? Managed team of data entry personnel in all activities to oversee billing, order entry processes, and customer complaints.
? Designed and implemented automation for improvements to billing and order entry processes.
? Provided management support in meeting with contractor agencies for recruiting new employees, interviewing potential employees, and delivering new hire training.
EDI, Contract Adminstrator, Billing and Customer Service at Sears Technology Services / Advantis
April 1991 - January 1992
Marketing and Customer Support for EDI Services Group
? Processed customer contracts as well as issues regarding service and contract terms.
? Facilitated the set-up of new customer accounts ensuring proper services were to be provided and billed.
? Provided support to marketing and legal departments addressing customer contractual and business issues.
? Supported marketing at area trade shows.
Customer Service at Country Companies Insurance
February 1989 - April 1991 | Bloomington, IL
Customer service representative in the areas of billing and life/health insurance.
Music Instructor at School of Performing Arts
June 2007 - January 2011 | Naperville, IL
Instructor for group and individual music and piano classes
Sales at Partylite
February 2006 - September 2008