Independent; Project Manager, Marketing and Sales Assistance at JD Marketing
February 2008 - Present
Work with small businesses to consult and educate them in the area of inbound marketing, as well as offering her services to help generate new business and improve business processes.
Senior Business Analyst at Coventry Health Care
November 2012 - February 2014 | United States
Company Description:
Health insurance provider.
Part of the eCommerce web services team, in support of the 25 public commercial, CoventryOne (29 individual health plans), 7 medicare, 9 medicaid and 3 federal sites, plus 4 internal web portals.
The BA role managed all aspects of our these customer facing and internal web portals working with Coventry’s business partners to define business requirements and functionality needs, documenting these into the specified documentation as required by the PMO, documenting high level use test cases, working with the QA team on defining their specific test cases, working with production support team on support issues, participating in all aspects of testing, including every release.
In addition, my role was expanded to include:
• Providing monthly status for the Medicare broker portal to internal business partner and executive management (site catalyst – traffic analytics, and opinion lab – comment/feedback submissions and statistics)
• Managing enhancement releases
Significant Achievements: two main areas of focus as assigned on the team
Medicare Broker portal –
• took on all status reporting, creating and delivering the monthly status presentation to the business owners and execs.
• Designed a new process for creation of custom access codes (this was also an automation and clean-up effort and significantly improved data quality)
• Took on all PM responsibilities when the acting PM left in the fall of 2013, resulting in our support and enhancement open items report to be drastically cleaned up and reduced, improved project planning, improved team communication and working together environment, and improved communication with senior execs and business partners.
Public Websites –
• Participated in the project planning, design, and rollout of the CoventryOne.com redesign
• Managed aspects for our team as part of the project for adding a cost calculator to our individual health plan sites
Project Manager, Account Manager, Inbound Marketing, Sales at LyntonWeb
December 2009 - January 2012
Role:
Independent Project Manager / Account (Relationship) Manager / Inbound Marketing / Sales / Training
• The relationship with a client could begin, and often did, after the very first contact the prospective customer made for information. Wearing the many hats of a small business, prospecting new leads, and making sales calls, writing proposals and SOW’s was part of the role.
• Worked with new clients to define and document requirements, wireframe and design. Manage project team consisting of designers, SEO/copywriters, and developers, through the life cycle of project.
• Maintained relationships with clients after website launches offering additional inbound marketing services including Search Engine Optimization (SEO), content analysis, call-to-actions and landing page planning, and social media strategies.
• Provided training for HubSpot software.
Significant Achievements
• Being a new business start-up, I implemented multiple processes for overall structure of business, project management practices, process documentation and staff training.
• Led the projects from concept, design, through launch
Some Example projects for website redesigns:
o www.nlrg.com
o www.derbymanagement.com
o www.medmgtservices.com
o www.medistarhomehealth.com
o www.harmony-healthcare.com
o www.mariacawealth.com
o www.wireandplastic.com
Music Instructor at School of Performing Arts
June 2007 - January 2011 | Naperville, IL
Instructor for group and individual music and piano classes
Business Analyst at gomembers, Inc.
May 2008 - November 2008
Company description:
Gomembers was a company serving the member-based community focused on the meeting management market through their products, and customized software solutions.
Q was Gomembers' customer-centric association management software developed using Microsoft's .net Framework. The software was sold as a base product and then customized to meet the needs of each client.
Role:
The business analyst role was to facilitate software review meetings with new customers demonstrating the Q software define and document the business requirements in functional specifications. Once the sale was made it was the role of the business analyst to manage the client relationship and the project through launch.
Sales at Partylite
February 2006 - September 2008
Independent Sales
Business Development and Project Management at Iron Mountain
September 2006 - April 2007
Company Description:
Iron Mountain Incorporated helps organizations around the world reduce the costs and risks associated with information protection and storage. The company offers comprehensive records management and data protection solutions, along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery.
Role: Business Development / Project Management
Member of the Central Area Region Senior Leadership team. Hired to focus of business processes of the Central Area Region. We had six sub-regions in the Midwest, each doing it their own way. I worked with the VP's and Directors of Customer Service and Account Management of each of these. Looking at business practices, processes, to standardize - how are we servicing the customer, how can we do it better, and ALL doing it the same way.
Consultant, Business Analyst at American Imaging Management
January 2006 - June 2006
Company Description:
American Imaging Management, Inc., a medical management company, provides intelligent management solutions for diagnostic imaging services in the United States. It offers diagnostic imaging management services, such as program design, analysis and reporting, delivery system management, utilization and cost management, Web applications, and financial services for managed care organizations.
Role:
Contract was for a Business Analyst to lead the design of a new web-based customer-facing tool. The project had a PM, more of a junior level, so my role expanded as a ‘mentor PM through the course of the project.
They had an existing manual/paper application, for their physicians to apply for services. The new tool was to take that paper application and develop an on-line application process. I needed to not only learn a lot about the Healthcare industry, the company's business, and then a complete understanding of the existing process in order to design this tool. This was a 6 page paper document for physician, service and equipment screening.
Project work included: screen design, field attributes, required information, the flow of the screens and the data, the input and output flows. Every aspect of this new tool I designed. Worked with VP of process, SVP and Chief Medical Officer and the SME's in the department doing the manual process.
Significant Achievements:
• In six months, came into a brand new company in an industry I knew nothing about, learned a process, designed a new tool and it was in QA when I left.
• I led design efforts to create a new web-based tool automating a manual Physician Quality Assessment process, increasing user satisfaction from 95% to 98% within the first year.
Inside Sales at Scholastic
June 2005 - October 2005
Self-Employed at j-Link Merchandise Group
October 2003 - August 2005
Independent Sales and Marketing; small business startup specializing in the buying and selling of wholesale, surplus, and liquidated merchandise.
Project Manager at AT&T Global Services
May 1999 - June 2003
AT&T Global Solutions (previously IBM Global Services/Advantis/Sears Technology, merged operations from 1991-2003)
Technical professional career spans from 1991 to 2003 and began at Sears Technology Services. In 1992, a series of mergers and buyouts resulted in subsequent employment with Advantis, IBM (Global Services), and most recently, AT&T.
Positions Held:
Project Manager, Development and Application Design, AT&T (1999 – 2003)
Managed multiple cross-functional product development teams to deliver high quality application releases in the delivery of sales support projects which were national and/or global in scope. Given the geographically dispersed organization, extensive remote management was required to successfully manage projects through to completion.
• Managed the daily operations of the project team comprised of system developers and testers, from plan to market launch, tracking and driving issues to resolution, ensuring the deliverables of the project were met. Specifically:
- Facilitated status calls, client meetings, and strategy sessions.
- Directed the application testing and facilitated user training to ensure requirements were met.
- Expediently identified problems, managed escalations, and facilitated meetings with necessary levels of management to review status and discuss risks, impacts and identify an action plan.
- Facilitated change requests for additional requirements to ensure project remained in scope, and within budget.
- Provided support to Program management team to ensure project objectives and deliverables were clearly documented.
Significant Achievements:
• Led a national project team through the development of a global, customer ordering and financial tool which utilized Websphere, a new web based technology. Projected annual cost savings was anticipated to be $6M within the first year.
• Facilitated multiple contracts between AT&T and IBM as well as other internal AT&T organizations for development and support efforts. Persistent contract negotiations resulted in an overall cost savings of more than $500k in 2002.
• Designated trainer in the rollout of new software development process (SDLC) for the global business systems organization..
• Received a Leadership Recognition for the management of the Global Project Team, as well as Management certificate and award.
Business Analyst / Project Manager at IBM Global Services
April 1995 - May 1999
Business Analyst and Project Leader: Process and Database Design, Advantis/IBM Global Services (1995-1999)
Led the project team in the development and support of a software application, ensuring that business objectives of a project were met. Primary focus was on process improvements to decrease user-entry errors to increase data integrity.
• Consulted with clients and internal teams to develop and launch enhanced database functionality. Identified the technical design and program specifications, and then managed the project team in development, testing, and implementation.
• Developed and implemented process improvements including, automating procedures in inventory controls, billing and order entry arenas.
• Trained client in general use of application, as well as resulting process improvements.
• Implemented weekly publication to notify the user community of upcoming database changes, new features, processes, upcoming education and training availability.
Significant Achievements:
• Designed and implemented the automation of order entry processes which resulted in data consistency between multiple databases enabling an annual cost reduction estimated at $1M.
• Received Leadership award for the design and management of the project.
Project Leader at Advantis
April 1992 - April 1995
Team Leader, Billing Services, Advantis (1992-1995)
• Managed team of data entry personnel in all activities to oversee billing, order entry processes, and customer complaints.
• Designed and implemented automation for improvements to billing and order entry processes.
• Provided management support in meeting with contractor agencies for recruiting new employees, interviewing potential employees, and delivering new hire training.
Significant Achievements:
• Automated multiple billing order processes resulting in simplified data entry, decreasing errors while increasing data integrity. More specifically, managed the process and technical design in which utilized a ‘robot’ program to perform data entry tasks resulting in more accurate client billing. The automation of these processes resulted in cost savings equivalent to two data entry personnel.
Contract Adminstrator, Billing and Customer Service at Sears Technology Services / Advantis
April 1991 - January 1992
Marketing and Customer Support, EDI Services, Sears Technology Services (1991-1992)
• Processed customer contracts as well as issues regarding service and contract terms.
• Facilitated the set-up of new customer accounts ensuring proper services were to be provided and billed.
• Provided support to marketing and legal departments addressing customer contractual and business issues.
• Supported marketing at area trade shows.
Significant Achievements:
• Designed and implemented new billing procedures to improve the overall process for EDI customers, which resulted in more accurate billing to the customer as well as increasing revenue by 100%. As a result, customer surveys reported a 50% improvement from prior years,
• Received a Leadership award for the design, implementation, and management of the project.
Customer Service at Country Companies Insurance
February 1989 - April 1991 | Bloomington, IL
Customer service representative in the areas of billing and life/health insurance.
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