Jane Donoho

Jane Donoho; Project Manager, Interactive Project Manager, Business Analyst, and diving into Inbound Marketing

 Jane Donoho is a highly-motivated and resourceful professional, proven as a leader with excellent communication skills allowing her the ability to work and communicate effectively with senior executives and build strong relationships internally and externally. Particular expertise in identification and implementation of process improvements that result in increasing quality, and customer satisfaction. Rich in experience gained at some of the top, major Fortune 500 companies.

As a Business Analyst, Jane’s analytical, yet creative, problem solving skills opened up doors of opportunity in the area of process automation, re-structure, and design. She has worked many years to define requirements within various business markets to design business tools, and works diligently to automate and better streamline processes. Responsible for documenting  the vision and technical requirements for projects, based on a creative brief and/or discussions with account teams, developers/designers and analytics strategists. Since much of her work required project management skills, as a next step in her career path, she pursued becoming certified in Project Management.  

As a Project Manager, Jane has gained invaluable experience in directing the planning, design, development and implementation of projects that have been both national and global in scope. Her roles have allowed her to responsible for defining solutions, guiding the team to define the vision for projects and solve conceptual challenges, providing insights for best practices for the development and design of her projects. And in working with clients to educate them on capabilities (and sometimes limitations) of their requests, while ensuring the overall quality of a project.  

Today, Jane is pursuing her goals of working with small businesses to educate them on how to utilize internet marketing and inbound marketing  concepts to increase inbound leads, achieve cost savings, and accelerate performance and efficiency.

Project Manager, Account Manager, Inbound Marketing, Sales at LyntonWeb

December 2009 - January 2012

Independent Project Manager /Account Manager /Inbound Marketing/Sales Dynamic success using inbound marketing methods such as lead generating websites and (SEO) Search Engine Optimization to allow allows customers to find site and content. On-page and off-page SEO practices set the goal of achieving a higher ranking in search engines. ? Performed needs assessment with clients to define and document requirements, wireframe and design. ? Manage project team consisting of designers, SEO/copywriters, and developers, through the life cycle of project. ? Managed client relationships after project launch offering inbound marketing services including Search Engine Optimization (SEO), content analysis, call-to-actions and landing page planning, and social media strategies. ? Created and provided training for HubSpot software. ? Lead prospecting, sales, and new client boarding; implement multiple processes for overall structure of business, project management practices, process documentation and staff training.

Independent; Project Manager, Marketing and Sales Assistance at JD Marketing

February 2008 - Present

Work with small businesses to consult and educate them in the area of inbound marketing, as well as offering her services to help generate new business and improve business processes.

Business Analyst at gomembers, Inc.

May 2008 - November 2008

Company description: gomembers is a company serving the member-based community and meeting management market through our products, software and services. Q is gomembers' customer-centric association management software developed using Microsoft's latest version of .NET Framework. The .NET platform allows for integration of data and business processes across disparate systems with the flexibility to meet unique business needs. ? Facilitate walk-throughs with new clients demonstrating the Q software to determine the business needs ? Performed needs assessment with clients to define and document requirements. ? Performed training new software as needed.

Business Development and Project Management at Iron Mountain

September 2006 - April 2007

Member of the Central Area Region Senior Leadership team. Hired to focus of business processes of the Central Area Region. We had six sub-regions in the Midwest, each doing it their own way. I worked with the VP's and Directors of Customer Service and Account Management of each of these. Looking at business practices, processes, to standardize - how are we servicing the customer, how can we do it better, and all doing it the same way.

Business Analyst / Consultant at American Imaging Management

January 2006 - June 2006

Business Analyst Consultant; designed, documented, and implemented a new web-based customer facing tool to replace manual application process.

Inside Sales at Scholastic

June 2005 - October 2005

Self-Employed at j-Link Merchandise Group

October 2003 - August 2005

Independent Sales and Marketing; small business startup specializing in the buying and selling of wholesale, surplus, and liquidated merchandise.

Project Manager at AT&T Global Services

May 1999 - June 2003

Global Business Systems(Formerly IBM Global Services). Managed multiple cross-functional product development teams to deliver high quality application releases in the delivery of sales support projects which were national and/or global in scope. Given the geographically dispersed organization, extensive remote management was required to successfully manage projects through to completion. ? Managed the daily operations of the project team comprised of system developers and testers, from plan to market launch, tracking and driving issues to resolution, ensuring the deliverables of the project were met.

Business Analyst / Project Manager at IBM Global Services

April 1995 - May 1999

(Formerly Advantis) Led the project team in the development and support of a software application, ensuring that business objectives of a project were met. Primary focus was on process improvements to decrease user-entry errors to increase data integrity. ? Consulted with clients and internal teams to develop and launch enhanced database functionality. Identified the technical design and program specifications, and then managed the project team in development, testing, and implementation. ? Developed and implemented process improvements including, automating procedures in inventory controls, billing and order entry arenas. ? Trained client in general use of application, as well as resulting process improvements. ? Implemented weekly publication to notify the user community of upcoming database changes, new features, processes, upcoming education and training availability.

Project Leader at Advantis

April 1992 - April 1995

Team Leader, Billing Services, (formerly Sears Technology Services) ? Managed team of data entry personnel in all activities to oversee billing, order entry processes, and customer complaints. ? Designed and implemented automation for improvements to billing and order entry processes. ? Provided management support in meeting with contractor agencies for recruiting new employees, interviewing potential employees, and delivering new hire training.

EDI, Contract Adminstrator, Billing and Customer Service at Sears Technology Services / Advantis

April 1991 - January 1992

Marketing and Customer Support for EDI Services Group ? Processed customer contracts as well as issues regarding service and contract terms. ? Facilitated the set-up of new customer accounts ensuring proper services were to be provided and billed. ? Provided support to marketing and legal departments addressing customer contractual and business issues. ? Supported marketing at area trade shows.

Customer Service at Country Companies Insurance

February 1989 - April 1991 | Bloomington, IL

Customer service representative in the areas of billing and life/health insurance.

Music Instructor at School of Performing Arts

June 2007 - January 2011 | Naperville, IL

Instructor for group and individual music and piano classes

Sales at Partylite

February 2006 - September 2008

Independent Sales

Illinois State University

Bachelor of Arts

Concentration: Music, Music Therapy, Education

Joliet Junior College

Associate of Arts

Concentration: Business, Education, Music

Steven Institute of Technology

Master Certificate

Concentration: Master Certificate

Harper College

Certificate

Concentration: Human Resource and Volunteer Management

Inbound Marketing, Internet Marketing, Instructor, Educator, Consultant, Volunteer, the great outdoors, golf, live music, network events, social events.